Customer Service & Logistics Manager – Brazil & Conosur

We’re Hiring!

Customer Service & Logistics Manager – Brazil & Conosur

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be certified as a Top Employer 2026 in France and the United States

FUNCTION: Customer Service & Logistics Manager – Brazil & Conosur

LOCATION: São Paulo / Brazil

JOB TYPE: Permanent

JOB GRADE: BR14

GET TO KNOW YOUR AREA:

• Lead Customer Service, Logistics, Inventory Management, and Import/Export operations across Brazil and Conosur.
• Ensure high service levels, operational excellence, business continuity, and customer satisfaction throughout the region.
• Drive performance against key operational, service, inventory, and cost KPIs.
• Oversee regional logistics, warehousing, transportation, customs, and trade operations to ensure efficient and compliant execution.
• Manage departmental budgets and identify opportunities for cost optimization and operational efficiency.
• Lead and develop regional teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Govern relationships and performance of third-party logistics providers, customs brokers, freight forwarders, and other strategic partners.
• Act as the regional escalation point for critical operational, service, inventory, and trade-related issues.
• Partner with commercial, supply chain, finance, regulatory, quality, and global stakeholders to align operational execution with business priorities.
• Sponsor and drive transformation, process improvement, and organizational development initiatives that support sustainable business growth.

YOUR MISSION WILL BE TO:

• Provide strategic leadership for Customer Service, Logistics, Inventory Management, and Import/Export operations across Brazil and Conosur.
• Lead, develop, and coach regional teams while ensuring an effective organizational structure and succession planning.
• Drive operational excellence by overseeing service performance, logistics execution, inventory governance, and business continuity.
• Own and monitor key performance indicators (KPIs), ensuring achievement of service, cost, quality, and inventory targets.
• Manage regional budgets, forecasts, and cost optimization initiatives across freight, warehousing, and customs activities.
• Govern relationships and performance of third-party logistics providers, warehouses, freight forwarders, carriers, and customs brokers.
• Ensure compliance and effective execution of regional trade, customs, and inventory control processes.
• Partner with cross-functional stakeholders to align operational priorities with business objectives and customer needs.
• Lead strategic projects and continuous improvement initiatives to enhance service, efficiency, scalability, and operational control.
• Serve as the regional escalation point for critical operational issues, balancing service, cost, compliance, and business impact in decision-making.
• Build organizational capability through talent development, coaching, succession planning, and performance management.
• Oversee end-to-end Import and Export operations across Brazil and Conosur, ensuring timely, compliant, and cost-effective execution of international trade activities.
• Ensure compliance with local customs regulations, trade laws, import/export controls, and company policies.
• Manage relationships with customs brokers, freight forwarders, carriers, and other trade service providers to ensure operational excellence and regulatory compliance.
• Monitor customs clearance processes and proactively resolve delays, documentation issues, or regulatory challenges that may impact supply continuity.
• Lead and oversee Import & Export operations across Brazil and Conosur, ensuring compliance, efficiency, and business continuity.
• Manage trade compliance, customs requirements, and cross-border logistics activities while mitigating operational and regulatory risks.
• Lead relationships and performance governance of customs brokers, freight forwarders, and other trade service providers.
• Act as the escalation point for critical trade, customs, and transportation issues, ensuring timely resolution.
• Partner with cross-functional stakeholders to support business priorities, supply continuity, and regulatory compliance.
• Drive process improvements, cost optimization, and operational excellence initiatives across regional trade operations.
• Develop team capabilities, establish governance routines, and provide strategic direction for Import & Export activities.

ARE YOU READY FOR THE ROLE?

Main requirements:

• Degree, on Business Administration, Engineering or equivalent, MBA or master’s in supply chain management preferred;
• APICS certification is a plus;
• Cumulative experience in different areas of Supply Chain. Previous experience in Logistics / Inventory management / Customer Service / International Logistics;
• Key competencies | Customer Focus, Business Acumen, Strategic and Digital Mindset, Drives Results, Drives Vision & Purpose, Manages Ambiguity;
• Excellent multicultural communication, organization, influencing & coaching skills;
• Excellent knowledge of advanced Microsoft Office tools, and systems (MS Dynamics 365 appreciated);
• Fluent in Portuguese, English and Spanish.

Envu is committed to creating an inclusive environment for all employees and applicants, regardless of ethnicity, color, race, religion, origin, age, gender, gender identity or expression, sexual orientation, or other conditions. And all opportunities are open to people with disabilities.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.